Are you looking for a Digital Sales Agent but are having difficulty recruiting one? Don’t know how to find a good Digital Sales Agent? Have you relied on recruitment companies , but did not get the expected results? 

In this article we explain who this figure is and what he/she is in charge of and the advantages in turning to Ricercamy as a partner in the search and selection of profiles in the telco/digital sector.

Digital Sales Agent:

The telco and digital sector in Italy is experiencing significant growth in investment in artificial intelligence annually. There are many emerging technologies in telco and, consequently, also new challenges and opportunities.

Increasingly, people are seeking support in installing, configuring and troubleshooting network problems. Precisely because of artificial intelligence and conversational systems such as virtual assistants and chatbots, telcos are able to effectively address customer requests. 

In addition, the topic of cybersecurity is always relevant. New intelligent detection algorithms enable telcos to identify abnormal behavior, such as illegal access, identity theft, network breach and misuse. Other technologies that contribute to substantial improvements in telco service delivery are inevitably blockchain and the cloud.

These are just a few examples that testify to the scope of the so-called “digital transformation.” In order to cope with such a revolution, the input of the Digital Sales Agent is needed.

He or she is responsible for promoting the innovative services of the digital world with a view to streamlining processes by generating benefits and advantages. The task of the Digital Commercial Agent is to find the digital solution tailored to the customer.   

What specifically does the Digital Commercial Agent deal with?

The main activities he or she will have to perform are:

• Customer development and management
• Marketing of digital products and services 
• Supporting and supervising the implementation of digital tools
• Continuously updating training materials as new products are released
• Conduct ongoing multi-user training
• Monitor communication interfaces between corporate and customer management tools
• Analyze data of the dynamics of use of digital platforms

To perform the above activities, people will need to have among their skills:

• Passion for technology
• Good knowledge of working IT tools
• Fluency in the English language
• Curiosity and motivation to transfer notions and technical knowledge
• Excellent communication skills 
• Active listening to customer needs
• Commercial spirit

Obviously important soft skills such as: strong results orientation, proactivity and autonomy in customer management, flexibility and strong problem solving skills complete the profile.

In the telco/digital sector, there is strong competition in the market, and speed in contacting them and a salary study are the basis for optimizing a selection process.

So how to find a good Digital Sales Agent?

Ricercamy, a revolutionary and dynamic head hunter, established in March 2012, has, since its inception, been committed to introducing elements of innovation into the world of Search and Selection that would improve the redemption of Recruiting activities.

According to a Linkedin study, 75 percent of talent is passive and already working, not proactively engaging in the search for new professional opportunities. Only 25% of them take a more consistent interest in actively searching for new job openings. Consequently, investing the corporate budget in subscriptions and/or offers from job posting platforms surely cannot be the only effective solution.

It is necessary to adopt a methodology to reach the best candidates: headhunting calls (or headhunting as you call it)!

This is how our specialized head hunters find qualified personnel for our clients. The anonymous calls, of our consultants manage to intercept any profile with different seniority. Through a very thorough and technical telephone pre-screening, in addition to the biographical data, all the specifics about the candidate’s experience necessary to assess its validity are collected, thus allowing the candidate to access the next step. All of this of is done and shared in real time via a cloud file. In it, it is possible to work four-handedly with the client company’s HR contact person, who does not have to wait 2-3 weeks to be able to receive the first shortlist of valid profiles, but just a few hours!

Ricercamy’s revolution:

Transparency and immediate sharing is a hallmark of Ricercamy, which has been specializing over the years in the search and selection of technical figures in the digital field and thanks to the development of specific skills and knowledge of the profiles sought and the target market.

By searching for personnel on a daily basis, our head hunters have acquired know-how and specialization in their fields, which allows us to be a leader in this market crowded with Recruiters. This allows us to know how to find a good Digital Sales Agent.

Strengthened by our tools, since its inception, Ricercamy supports from the smallest realities to the largest companies in the selection of qualified Personnel that are difficult to find and to place. Then, thanks to the SMART commercial offer, our clients ask us to carry out selections that they have always tended to do in-house. Having certain costs and providing neither completion fees nor exclusivity, they thus feel free to delegate to us all the management of their vacancies. Or those more difficult or repetitive activities by lightening their workload.

If you too are looking for these profiles, don’t wait!

Still not convinced? Read what our clients are saying about us.

Take an appointment with one of our professionals by finding the most convenient time among these availabilities for a cognitive call.

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Mattia Cornara

HR Consultant

Ricercamy