Customer Service Specialist

 

Ricercamy.com, the new recruiting company founded with the aim to rewrite the

standards of the sector in Italy, is seeking a:

                           CUSTOMER SERVICE SPECIALIST

Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST.

Job Purpose:

the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery.

 

Key Duties and responsibilities:

  • Order management in the ERP system (SAP)
  • Knowledge of goods handling systems (MB51, MB04, MMBE)
  • Sending of purchase orders to vendors (intercompany or third parties) 
  • Delivery time monitoring interacting with vendors (by e mail, calls)
  • Monitoring and managing deliveries to the customer.
  • Sales orders invoices creation and support in solving e-invoicing issues.
  • Support to finance department for solving issues linked to purchase orders and sales orders.
  • Support to the Customer Service Manager for the monthly Net Sales forecast.
  • Manage any product return process following the reverse process from customer to the warehouse.

Skills:

  • Excellent knowledge of SAP
  • Good english, written and spoken
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems 
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize and manage time effectively
  • Adaptability
  • Ability to Work Under Pressure
  • Positive Attitude

Languages: 

Native Italian speaker and fluent in English. 

MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL

Temporary contract is offered (Until 30/06/2021)

The position is open to both men and women (L. 903/77 e L. 125/91).

“Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”