Ricercamy.com, the new recruiting company founded with the aim to rewrite the
standards of the sector in Italy, is seeking a:
CUSTOMER SERVICE SPECIALIST
Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST.
the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery.
Key Duties and responsibilities:
- Order management in the ERP system (SAP)
- Knowledge of goods handling systems (MB51, MB04, MMBE)
- Sending of purchase orders to vendors (intercompany or third parties)
- Delivery time monitoring interacting with vendors (by e mail, calls)
- Monitoring and managing deliveries to the customer.
- Sales orders invoices creation and support in solving e-invoicing issues.
- Support to finance department for solving issues linked to purchase orders and sales orders.
- Support to the Customer Service Manager for the monthly Net Sales forecast.
- Manage any product return process following the reverse process from customer to the warehouse.
- Excellent knowledge of SAP
- Good english, written and spoken
- Strong phone contact handling skills and active listening
- Familiar with CRM systems
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Ability to Work Under Pressure
- Positive Attitude
Native Italian speaker and fluent in English.
MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL
Temporary contract is offered (Until 30/06/2021)
The position is open to both men and women (L. 903/77 e L. 125/91).
“Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”