CUSTOMER SERVICE MANAGER/TENDER OFFICE

 

 

Ricercamy.com, the new recruiting company founded with the aim to rewrite the  standards of the sector in Italy, is seeking a:

 

CUSTOMER SERVICE MANAGER/TENDER OFFICE

 

Our client, a company operating in the medtech sector, has commissioned us to research a figure of Customer Service Manager/Tender Office.

 

Job Purpose:

Reporting to the Managing Director the COM coordinates and manages the Tender Offer and the Customer Service departments. 

He/She is responsible for all the business activities of the society, to make it more effective and functional for business objective.  

                                                                                                                          

Job Description:

  • Responsible for improvement and streamlining processes ensuring maximum
  • business support.
  • Directing, optimizing and coordinating full order cycle.
  • Actively engage and contribute to current operating metrics and in long term planning & strategy.
  • Constantly seeking to value-add to current process, information system, and business growth.
  • Create analytical models to support business cases and ad-hoc decision-making.
  • Looks for opportunities to grow a business, whether through partnerships or new initiatives, and
  • works to take advantage of those opportunities
  • Analyses sales and other reports that give insight into how a company can make adjustments to
  • improve performance
  • Leads performance and continuous improvement projects and builds efficient operating mechanisms
  • to seize commercial opportunities.
  • Define and implement internal procedures, guidelines and forms.
  • Proactively identify and implement tools and strategy
  • Improves tender management processes in-line with recognized best practices.
  • Oversees the whole Tender & Offer process, ensuring quality, compelling tender are submitted in a timely manner. For complex tender, supports the operational teams on the process.
  • Supports the business highlighting the specific technicality and tender/Quote requirements and all aspects of proposal preparation.
  • Ensures offers delivery according to customer requirements and Sales/Service department recommendations.
  • Define, communicate and ensures CS standards in accordance with company and legal requirements for orders entry and goods or service delivery.
  • Planning and managing logistics, warehouse, transportation and customer services.
  • Responsible for the accuracy of the physical inventories in warehouse and stock KPIs compliance.
  • Guarantees the correctness of invoices process in order to ensure the smoothly credit collection.
  • Enhances the best stock management and customer’s consignment and acts to identify and solve discrepancies.
  • Constantly interact with other departments to enhance the correct CS and T&O processes execution being a strong ambassador of transversal processes against silos approach.

 

 Soft Skills:

  • Outstanding problem solving skills.
  • Customer centricity approach.
  • Results orientation and research of excellent standards.
  • Strong leadership/management attitudes.
  • Excellent written and verbal communication.
  • Strong flexibility and adaptability.
  • Strong team-work orientation and company integration.
  • Integrity in everything he/she does.

 

Knowledge and Experiences :

  • At least of 5-8 years in years in similar role with experience in one among Customer Service and Tender and Offer department.
  • Education: Degree in Management Engineering or similar.

 

IT Skills:

  • Proficiency with full Microsoft Office Suite, SAP knowledge is necessary.

 

Languages: 

  •  Fluent Italian and English.

 

Work Place: Milano

.

The position is open to both men and women (L. 903/77 e L. 125/91).

 

“Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”